This guide is designed to protect both our Freelancers and Clients from common online threats.

🛡️ For Freelancers: Avoiding Scams

• Never Pay to Work: Legitimate clients will never ask you to pay a “security deposit,” “registration fee,” or “equipment fee” before starting a job. If a client asks for money, report them immediately.
• Keep Communications on the Platform: Scammers often try to move the conversation to Telegram, WhatsApp, or Skype to avoid our security monitoring. Protect your account by staying within the platform’s chat.
• Avoid “Off-Platform” Payments: If you accept payment outside of asian-freelancers.com, we cannot protect you if the client disappears without paying. Our Escrow system is your only guarantee of payment.
• Beware of Suspicious Files: Do not download .exe or encrypted .zip files from unverified clients, as they may contain malware or keyloggers.

🤝 For Clients: Hiring Safely

• Verify Portfolios: Look for freelancers with verified reviews and a history of successful projects.
• Use the Milestone System: Do not release 100% of the payment upfront. Break the project into milestones and release funds only when you see progress.
• Report Identity Theft: If a freelancer’s work quality significantly differs from their portfolio, or if they seem to be a different person than the profile photo, notify our support team.

🚩 Red Flags to Watch Out For

1. Too Good to Be True: Extremely high pay for very simple tasks (e.g., “typing images into Word”).
2. Urgent Pressure: Clients or freelancers who pressure you to act immediately without following standard procedures.
3. Request for Personal Info: Never share your Social Security Number, bank passwords, or private login credentials.

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2. Contact Us

We are here to help you succeed. Choose the most relevant method to reach out to the asian-freelancers.com team.

📬 Reach Our Team

• General Inquiries: info@asian-freelancers.com
• Technical Support: support@asian-freelancers.com
• Billing & Payments: billing@asian-freelancers.com
• Legal & Disputes: disputes@asian-freelancers.com

📝 Support Ticket Form

To help us solve your issue faster, please include the following in your message:

1. Your Username / Account Email
2. Project ID (if applicable)
3. Issue Category: (Payment, Technical Bug, Dispute, Report a User)
4. Description: A clear summary of the problem.
5. Attachments: Screenshots or documents that support your claim.

⏳ Response Time

Our global support team typically responds within 24–48 hours during business days. Priority is given to active payment disputes and security breaches.

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What should we do next?

Now that the legal and safety foundations are complete, would you like me to:

1. Draft a “Welcome Email” series for new users (Freelancers and Clients)?
2. Create a “How It Works” page with a step-by-step guide for first-time users?
3. Draft a Dispute Resolution Protocol (the exact steps your team takes when a client and freelancer fight over a payment)?